Effective Date: September 22, 2025
1. Overview
Purpose and Scope
This Privacy Policy applies to MyAiDoctors platform, mobile applications, website services, connected devices, clinical services, and all related healthcare services.
We are committed to protecting your privacy, securing your data, maintaining confidentiality, ensuring transparency, and complying with regulations.
2. Information Collection
A. Types of Information We Collect
1. Personal Information
Basic Information:
We collect your full name and date of birth, contact information, government IDs, emergency contacts, and demographic details to provide you with personalized healthcare services.
Purpose:
This information is essential for user identification, service delivery, emergency response, communication, and legal compliance.
2. Health Information
Medical Data:
We collect your medical history, treatment records, diagnostic reports, medication details, family health history, genetic information, vital signs, and lab results to provide comprehensive healthcare services.
Purpose:
This information enables us to deliver appropriate healthcare, develop treatment plans, implement disease prevention strategies, monitor your health, and provide emergency care when needed.
Technical Information
Device Data:
We collect device identifiers, IP addresses, location data, usage statistics, and access logs to ensure our platform functions properly.
Purpose:
This information is used for platform functionality, service improvement, technical support, security measures, and performance optimization.
How We Use Your Information
A. Primary Uses
1. Healthcare Services
Clinical Purposes:
Your information enables us to provide medical care, develop treatment plans, monitor your health, implement preventive care strategies, respond to emergencies, and coordinate your care across providers.
Service Delivery:
We use your information for appointment scheduling, prescription management, test coordination, follow-up care, and health alerts to ensure you receive timely and appropriate healthcare services.
2. Platform Operations
Operational Uses:
Your information helps us manage your account, deliver services, provide technical support, ensure quality assurance, improve our platform, and offer customer support.
Administrative Purposes:
We use your information for billing and payments, service notifications, updates and alerts, and account maintenance to ensure smooth operation of our services.
3. Data Protection
A. Security Measures
Technical Security
Protection Methods:
We implement end-to-end encryption, multi-factor authentication, secure data storage, access controls, regular security audits, intrusion detection, and firewall protection to safeguard your information.
Monitoring:
Our systems include 24/7 security monitoring, threat detection, incident response protocols, and regular security updates to protect against unauthorized access.
2. Physical Security
Facility Protection:
We maintain secure data centers with access restrictions, surveillance systems, environmental controls, and backup systems to protect physical infrastructure.
Data Storage:
Your information is stored with encryption, regular backups, disaster recovery protocols, and physical access controls to prevent unauthorized access.
3. Data Sharing
A. Information Sharing Practices
1.Healthcare Providers
Sharing with:
We may share your information with doctors and specialists, hospitals and clinics, diagnostic centers, pharmacies, and emergency services as needed for your care.
Purpose:
This sharing enables treatment delivery, care coordination, emergency response, and health monitoring to ensure you receive comprehensive healthcare.
2.Service Providers
Third-Party Services:
We may share information with technology providers, payment processors, analytics services, support services, and research partners to facilitate our services.
Requirements:
All third parties must adhere to confidentiality agreements, security standards, privacy compliance, and data protection requirements to safeguard your information.
3. Your Rights
A. User Control
1. Access Rights
You have the right to:
Access your information, request corrections, download your data, delete your account, and opt-out of sharing in accordance with applicable laws.
Implementation:
We provide a simple request process, timely response, clear instructions, and support assistance to help you exercise these rights.
2.Control Options
Management Tools:
We offer privacy settings, sharing preferences, communication options, data visibility controls, and account management tools to give you control over your information.
User Choices:
You can control information sharing, marketing communications, alert preferences, data usage, and other aspects of your account.
3.Data Retention
A. Retention Policies
1.Retention Period
We retain data for:
The duration of your active account, legal requirement periods, medical record requirements, research purposes, and regulatory compliance.
Considerations:
Our retention policies take into account legal obligations, medical standards, user requests, and service needs to determine appropriate retention periods.
2.Data Deletion
Deletion Process:
Our process includes account closure, data removal, archive management, backup handling, and legal compliance measures.
Timeline:
Standard deletion occurs within 30 days, medical records are retained as required by law, and backups are typically purged within 90 days.
3.Special Provisions
A. Specific Cases
1.Children’s Privacy
Protection for Minors:
We require parental consent, implement limited data collection, provide enhanced privacy protections, restrict access, and apply special protections for minors’ information.
Compliance:
We verify age, validate consent, implement data restrictions, and maintain access controls to protect children’s privacy.
2.Emergency Situations
Emergency Protocols:
In emergencies, we may provide immediate access to your information, share critical data, contact emergency contacts, implement priority response, and take life-saving measures.
Safeguards:
Even in emergencies, we maintain limited disclosure, authorized access, documentation, and post-event review to protect your privacy.
3.Updates to Policy
A. Policy Changes
1.Modification Process
Update Procedures:
We conduct regular reviews, notify users of changes, maintain version control, document changes, and establish implementation timelines for policy updates.
Communication:
We notify users of policy changes through email notifications, platform alerts, website updates, and app notifications to ensure transparency.
2. Contact Information
A. Support Channels
1. Privacy Inquiries
Contact Options:
You can reach our Privacy Officer via email at privacy@myaidoctors.com, by phone at [Number], by mail at [Location], or through our online form.
Response Time:
We typically respond to general inquiries within 48 hours, urgent matters within 24 hours, and complex issues within 7 days.
2. Legal Compliance
A. Regulatory Framework
1. Compliance Standards
We comply with:
HIPAA regulations, data protection laws, privacy standards, medical regulations, and industry guidelines to protect your information.
Certifications:
We maintain ISO certifications, security standards, quality assurance measures, and industry compliance to ensure the highest level of data protection.
Closing Statement
This Privacy Policy reflects our commitment to protecting your privacy while providing quality healthcare services. We encourage you to review this policy regularly and contact us with any questions or concerns.
© 2025 MyAiDoctors. All rights reserved.